Refund Policy

Our Commitment

We want every student who takes The Margam to feel confident in their investment. If the course is not the right fit for you, we offer a straightforward refund process with no questions asked within the eligibility window.

Eligibility

You are eligible for a full refund if both of the following conditions are met:

• Time: Your refund request is made within 7 days of your original purchase date.
• Progress: You have completed less than 20% of the course content at the time of your request. Progress is measured by the number of chapters marked as complete in your account.

How to Request a Refund

To request a refund, send an email to:

hello@themargamusa.com

Please include:

• The email address associated with your account
• Your reason for requesting a refund (optional, but helps us improve)

We will verify your eligibility and process the refund within 5 to 10 business days. Refunds are issued to the original payment method used at checkout.

What Happens After a Refund

Once your refund is processed:

• Your access to the course, quizzes, and certificate will be revoked
• Any progress, notes, and quiz responses associated with your account will be deleted
• Your account will remain active, but you will no longer have access to paid content

Non-Refundable Scenarios

Refunds are not available in the following cases:

• The request is made more than 7 days after purchase
• You have completed 20% or more of the course content
• The certificate of completion has already been generated
• Your account was terminated for violation of our Terms of Service

Refund Window vs. Course Access Window

The 7-day refund eligibility window and the 30-day course video access window are separate and independent. The 7-day window determines whether you may request a refund; the 30-day window determines how long you can watch the course videos. Once 7 days have passed since your purchase, you are no longer eligible for a refund, even if your 30-day access period has not yet expired. In other words, having remaining days of video access does not extend or reopen the 7-day refund window.

Membership Fees

Membership fees are separate from the course purchase and are non-refundable. Once a membership billing period has started, the fee for that period ($10 for a monthly plan or $100 for an annual plan) is non-refundable, whether billed monthly or annually. You may cancel a membership at any time to stop future charges, but the current billing period will not be refunded.

Disputes

If you believe your refund request was incorrectly denied, please reply to our email and we will review your case. We are committed to resolving all disputes fairly and promptly. If we cannot reach a resolution, you may contact your payment provider directly.

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be reflected on this page with a revised effective date. The policy in effect at the time of your purchase applies to your transaction.

Contact

If you have questions about this policy, contact us at hello@themargamusa.com.